Shipping & returns

Shipping destinations

Dub Supply Records ships with PostNL within the Netherlands, throughout Europe and to selected destinations worldwide. The available delivery method and its price are shown at checkout after you enter your delivery address. We currently offer home delivery and Local Pick Up; choosing a PostNL parcel point at checkout is not available yet.

Availability depends on the destination, parcel size and weight, and the services offered by PostNL and its international delivery partners. If no suitable method is available, contact info@dubsupplyrecords.com so we can check the options.

Shipping costs

Home delivery within the Netherlands costs €8 per parcel, including protective packaging and track & trace. International charges use published PostNL online-franking rates for standard tracked home delivery, based on the destination and estimated packed weight. Local Pick Up is free.

The shipping charge depends on the destination and estimated packed weight. Larger orders may require multiple parcels. The final checkout total includes packaging and is the amount you pay.

Destination rates apply to the main territory. For excluded territories, such as the Canary Islands, the Faroe Islands and Greenland, contact us before ordering so we can confirm delivery costs.

Customers pay the shipping costs shown at checkout, except where Dub Supply Records is legally responsible for the costs, for example when resolving a damaged, faulty or incorrectly supplied order. The final shipping price is displayed before payment.

Several records may be combined into one parcel where possible. This can change the parcel weight, available service and final shipping price.

Dispatch and delivery

Every shipped order uses a PostNL service with track & trace. We do not offer untracked shipping. After payment, we prepare and purchase a tracked shipping label and hand the packed order to a PostNL point. We aim to dispatch in-stock orders within 1–5 business days after payment. Pre-orders are paid separately after physical arrival; we aim to dispatch within 1–5 business days after payment.

Delivery times are estimates and may be affected by PostNL, an international delivery partner, customs, public holidays or circumstances outside our control. We send the track & trace details once the parcel has been handed over.

Customers must provide a complete and correct address. If a parcel is returned because the address was incorrect or incomplete, or because it was not collected in time, the actual cost of reshipping may be charged.

Local Pick Up

Local Pick Up is free. Collect your records at Biergarten, Ketelhuisplein 16, Eindhoven, on the last Friday of the month. Alternatively, email info@dubsupplyrecords.com to arrange a separate Pick Up appointment. Please wait until we confirm that your order is ready.

Your shelf of paid records

Choose “Pay and put on My Shelf” at checkout to pay for your records without shipping. After confirmed payment, the records appear in My Shelf in your account. Shelf orders are held until you request delivery.

Select the paid orders you want to receive and choose “Arrange delivery” in My Account. You can pay for tracked shipping based on the destination and packed weight, or request free Local Pick Up. Records are not charged again. Larger collections may require multiple parcels. Please wait for confirmation before collecting. Unpaid pre-orders remain subject to their payment deadline.

Packaging

Records are packed in protective vinyl mailers with suitable reinforcement. New and sealed records are shipped in their original sealed condition and are not opened before dispatch unless expressly agreed.

Outside the European Union

Orders outside the European Union may be subject to import VAT, customs duties, handling fees or other local charges. Unless checkout expressly states otherwise, these charges are not included and must be paid by the recipient.

If a parcel is refused or not collected because import charges were not paid, any refund may be reduced by return shipping and other costs actually incurred, to the extent permitted by law.

Damaged, incorrect or missing orders

Contact us as soon as reasonably possible and include the order number and clear photographs of the parcel, packaging, shipping label and affected record. Keep the original packaging while we investigate.

We will provide an appropriate solution under applicable consumer law. If tracking shows no movement for an unusual period, contact us so we can open an investigation with PostNL.

Right of withdrawal

Consumers in the European Union and European Economic Area generally have the right to withdraw from an online purchase without giving a reason within 14 days after receipt. Send an unambiguous statement to info@dubsupplyrecords.com before the period expires. After notifying us, you have a further 14 days to return the products.

Condition of returns

A product may be inspected only as far as reasonably necessary to establish its nature, characteristics and functioning. The customer is responsible for any reduction in value caused by additional handling.

Where a record qualifies as a sealed audio recording, the statutory withdrawal right may not apply once its seal has been broken. This does not affect rights where a record is faulty, damaged, incorrectly supplied or not as described.

Return costs and address

The direct cost of a withdrawal return is always paid by the customer. We recommend tracked shipping and protective packaging. The customer is responsible for the return until it reaches us.

If an item is faulty, damaged, incorrectly supplied or otherwise does not conform to the agreement, Dub Supply Records covers reasonable return costs where required by law.

Return address
Dub Supply Records
Bredalaan 22
5652 JE Eindhoven
The Netherlands

Please contact us before sending a return.

Refunds

For a valid withdrawal from the complete order, we refund the returned products and the cost of the least expensive standard delivery method offered for the original order. Extra costs for a more expensive delivery method are not refunded.

Refunds use the original payment method unless otherwise agreed. We refund without undue delay and no later than 14 days after receiving the withdrawal notice. We may wait until the products arrive or proof of return is supplied. For a partial return, original shipping costs are not refunded unless required by law.

Pre-orders

Coming Soon releases may be reserved without payment where confirmed incoming stock is available. The record price is fixed at pre-order. Label release dates are information only and are not arrival dates at Dub Supply Records. We combine distributor shipments, so arrival may be weeks after release. No fixed arrival date is promised.

When the records are physically received, we email you to complete payment within seven days. Shipping costs are calculated and displayed before payment; free Local Pick Up is also available. Pre-orders are separate from in-stock orders. You can cancel an unpaid pre-order in your account. If the payment window expires without payment, the reservation expires and the copies are released back into stock for sale. Standard shipping and return terms apply after purchase.

Model withdrawal form

To: Dub Supply Records, Bredalaan 22, 5652 JE Eindhoven, The Netherlands
Email: info@dubsupplyrecords.com

I/We hereby notify you that I/we withdraw from the contract for the purchase of the following goods:

• Order number
• Product(s)
• Ordered on / received on
• Name of customer(s)
• Address of customer(s)
• Date
• Signature, only when submitted on paper