Frequently Asked Questions

Shop contains records currently available to order. Coming Soon contains upcoming releases; selected titles can be pre-ordered without payment. Archive contains records that are currently out of stock. You can still listen and save them to your wishlist.

Select Pre-order on a Coming Soon release, log in and choose the number of copies and your preferred delivery method. No payment is due when you pre-order. Your record price is fixed at pre-order, and we email you once your copies have arrived at Dub Supply Records.

Pre-orders open once incoming stock has been confirmed and allocated. During the test phase, access is limited to invited testers.

No. The label release date is not the arrival date at Dub Supply Records. We combine distributor shipments, so records may reach us weeks after release. We cannot promise a fixed arrival date. We contact you when your pre-ordered copies are physically here.

After arrival, we email you a payment link and a deadline. You have seven days to pay after notification. Shipping costs are shown before payment, and free Local Pick Up is also available. If payment is not received by the deadline, the pre-order expires and the copies are released back into stock for other customers to buy.

We are a small shop, and we know life can get in the way. If you need a hand, please get in touch before the deadline so we can discuss the options. The seven-day payment window still applies unless we have agreed otherwise.

Pre-orders and in-stock orders are handled separately. A pre-order is paid for after arrival; an in-stock order is paid for at checkout. You can build up a shelf of paid records with us and arrange one combined shipment or Local Pick Up. Use My Shelf in My Account to select paid orders and arrange delivery.

You can cancel an unpaid pre-order through My Account or its pre-order page. If a payment is already being processed, wait for the payment status to update or contact us. After payment, email us if you would like to cancel. See Shipping & Returns for the full policy.

A restock is not guaranteed. Log in and select “Remind me when available” in Archive to save a stock reminder. We email you if the record becomes available again.

Yes. Choose “Pay and put on My Shelf” when paying for records that are available. You pay for the records only, without shipping. Once payment is confirmed, they appear in the My Shelf tab in My Account, where you can build your collection.

When you are ready, select the orders you want to receive and choose “Arrange delivery”. Choose tracked shipping to see and pay the combined shipping charge, or request free Local Pick Up. Your records are already paid for and are not charged again. Larger selections may require multiple parcels.

You do not need to email us to put records on your shelf. For collection, please wait until we confirm they are ready, then agree a collection time. Unpaid pre-orders remain subject to their seven-day payment deadline.

Payments are handled securely through Mollie. The available payment methods appear when you continue to payment. When online ordering is open, you can buy in-stock records without an account. An account is needed for pre-orders, wishlists, stock reminders and your shelf.

Home delivery in the Netherlands costs €8 per parcel, including protective packaging and tracking. International costs depend on the destination and estimated packed weight. The final charge appears at checkout after you enter your delivery address. Larger orders may require multiple parcels. Local Pick Up is free.

See Shipping & Returns for the full pricing details and delivery conditions.

We aim to dispatch in-stock orders within 1–5 business days after payment. Every shipped order includes track & trace; we do not offer untracked shipping. We send your tracking details after handing the parcel to PostNL. Delivery time depends on your destination and may be affected by customs or public holidays.

Choose free Local Pick Up at checkout. Collect at Biergarten, Ketelhuisplein 16, Eindhoven, on the last Friday of the month, or email us to arrange another appointment. Please wait for confirmation that your order is ready and confirm a collection time with us.

We ship to the destinations available in the checkout country selector. If your country or territory is not listed, email us so we can check the options. Orders outside the European Union may incur import VAT, customs duties or handling fees payable by the recipient.

Email us with your order number and a description of the issue. For damage, include clear photographs of the record and packaging, and keep the packaging while we investigate. For a return, contact us before sending anything back. Our Shipping & Returns Policy explains return conditions, costs and refunds.

A signed-in customer’s cart is saved to their account. It is not a paid order. Standard carts do not reserve stock; availability is checked again at checkout. Some invited customers have an explicit seven-day stock hold, shown in their cart. Once checkout starts, a separate 30-minute payment hold applies. Test carts are kept separately on the test device.

Open Orders in My Account, expand a paid order and select “Download invoice (PDF)”. Check your billing details before creating the invoice. Once issued, the invoice is fixed. For corrections or refunds, contact us with the order and invoice numbers; we arrange the appropriate correction or credit document. International invoices may need a VAT review before download is available.

Combined shelf shipping has its own invoice under My Shelf → Your delivery requests. It charges only shipping; your records are not charged again.

These are previews from test payments. No money was charged and no stock was deducted. Orders with a refund or reversed payment may appear under “Records under review” on My Shelf until we confirm the remaining records. Test shelf does not hold real records and cannot be used to request dispatch. Test PDFs are clearly marked and are not tax invoices. In Orders, select “Show test orders” to see your test purchases.

Check your spam folder and the email address you entered. For account registration, confirm your email before logging in. Your orders and pre-orders are visible in My Account once you are logged in. If an email is still missing or you are unsure about a payment, contact us with your order number or the email address used. Please do not pay again until the status is clear.

Join through the newsletter signup and confirm your subscription by email. Creating an account or placing an order does not automatically subscribe you. You can unsubscribe through a newsletter email or change your preference in My Account.

Yes. Use the sun or moon button in the shop or My Account. Dark mode is the default at any time of day. Switch to light mode whenever you prefer. Your choice is remembered on this browser when local storage is available.